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Romania: the New Outsourcing Valley

Romania’s reputation as an attractive outsourcing destination is on the rise. In fact, the Cushman & Wakefield BPO Location Index ranked Romania at no. 4. Thanks to Romania’s abundance of professional, multilingual, highly-skilled labor as well as its cultural proximity to Western Europe, the country has been climbing in the rankings of preferred outsourcing hubs for European and North American companies. Investors have labeled Romania as an “outsourcing valley” for BPO, ITO, software development, research programs, knowledge process outsourcing operations, and shared services. But let’s take a deeper look as to what makes Romania such a great BPO destination. And if the impressive statistics and studies that follow are not enough to convince you to outsource in Romania, we invite you to visit our Bucharest office yourself!

Presented by Grégoire Vigroux, Vice President Marketing Europe at TELUS International. TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 3,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. TELUS International Europe is a proud member of the TELUS International family.

TELUS International is a global BPO company with over 25,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 200 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with almost USD$10 billion of annual revenue and 12.7 million customer connections.

https://telusinternational-europe.com / https://telusinternational.com


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